How do I report a problem with translation?

To report a problem with a word/translation, you can contact us through our email or send detailed information in Feedback bug, under Contact us.

How do I report a syncing issue?

Make sure you have a stable Internet connection, and that you have triggered sync first. See Synchronizer.

Sometimes, it may take a few minutes to complete the syncing process. If you think there’s a syncing issue, definitely let us know by contacting us through our email or go to Contact us => Feedback bug and send us more details about your problem.

How do I report a bug?

To report a bug, go to More => Contact us => Feedback bug. Write in detail what kind of bug you encountered, and press Send. We’ll reach out to you in a couple of working hours (or days if you send during the weekend or an important holiday).

My sound is not working. How do I fix this?*

  • Make sure your phone is not muted, and you can hear application sound when using other apps
  • Go to Game Setting => Tools & Settings and make sure Sound is enabled.
  • Make sure you have the latest version of GlotDojo

If you still hear no sound, don’t worry. Contact us through or send detailed information in Feedback bug (under Contact us) and we’ll look into it.

How do I send a feature request?

Go to More => Contact Us => Feature Request. Write clearly what you would like to see on GlotDojo or where you want us to improve, and press Send. We’ll be happy to check it out.